Privacy Policy
Effective Date: 8/16/2024
LoveJoy Health (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal health information you provide. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile apps, websites, and services. Our practices comply with the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).
By using the LoveJoy Health app, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email, phone number
- Gender, date of birth, address
- Health-related data you provide
- Insurance information (if applicable)
- Payment and billing information
- Emergency contact details
Usage and Technical Data
- Device type and OS
- IP address
- App usage logs and crash reports
- Location (if enabled by you)
2. How We Use Your Information
We use your data to:
- Provide virtual mental health and wellness services
- Connect you with licensed therapists and coaches
- Enable appointment booking and secure messaging
- Process payments or insurance claims
- Improve our app and personalize user experience
- Communicate updates or service-related messages
- Ensure safety, legal compliance, and fraud prevention
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we only process your personal information where we have a legal basis:
- You have given consent
- It is necessary for the performance of a contract
- It is required to comply with legal obligations
- It is necessary for legitimate interests (e.g., fraud prevention)
4. Your Rights
Depending on your location, you have the right to:
- Access and review your personal data
- Correct inaccurate or incomplete data
- Delete your personal information
- Request a copy of your health data (HIPAA right of access)
- Withdraw consent at any time
- Object to or restrict certain types of data processing
To exercise any of these rights, email support@lovejoyhealth.com.
5. Data Sharing and Disclosure
We do not sell your data. We may share data:
- With your consent
- With therapists or providers delivering care
- With service providers (e.g., cloud hosting, analytics, payment processors)
- When legally required (e.g., subpoenas, law enforcement requests)
- To protect the safety of users or the public
All third parties are bound by confidentiality and security obligations.
6. Data Security
We follow industry standards and comply with HIPAA regulations to protect your information:
- Encrypted data transmission (SSL)
- Secure authentication and access controls
- Regular security reviews and compliance audits
- Data anonymization when appropriate
7. Data Retention
We retain your data for as long as your account is active or as needed to:
- Provide services
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
You may request deletion at any time unless restricted by law.
8. Children’s Privacy
We do not knowingly collect data from children under 13 without verified parental consent. If we become aware of such collection, we will delete the information promptly.
9. CCPA Rights (California Residents)
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal data is collected
- Request deletion of your data
- Opt out of sale (we do not sell your data)
- Receive equal service even if you exercise your privacy rights
You can submit requests at business@lovejoy.health.
10. International Transfers
Your data may be processed in the United States. If you’re outside the U.S., your data may be transferred and stored on U.S. servers in compliance with GDPR and applicable local laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you via the app or email before any significant changes become effective. Continued use of the app after such updates constitutes your acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, contact us at:
LoveJoy Health
Email: support@lovejoy.health
Website: http://www.lovejoy.health/
